Return & Refund Policy

Thank you for shopping at KitKraft. We value your business and are committed to providing you with high-quality products. If you are not fully satisfied with your purchase, we are here to assist.

Easy Return Policy

You have 7 days from the date of delivery to return an item. To qualify for a return, the item must meet the following conditions:

• Condition: The item must be unused and in the same condition as when you received it.
• Packaging: The item must be returned in its original packaging.
• Receipt: A receipt or proof of purchase is required.

How to Return an Item

Initiate Return:

• Contact our customer support at info@kitkraft.in or +91 9324351698 within 7 days of receiving your order to start the return process.
• Please provide your order number, the product details, and the reason for the return.

Prepare Package:

• Securely pack the item in its original packaging.
• Include all accessories, manuals, and other items that came with the product.
• Ensure the package is sealed properly.

Ship the Item:

• We will provide a return shipping label or instructions on where to send your return.
• Follow the provided instructions to ship the item back to us.

Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund.

• Approval: If your return is approved, we will initiate a refund to your original payment method.
• Processing Time: Refunds typically take 5-7 working days to process and credit to your bank account, depending on your card issuer's policies.

Non-Returnable Items

The following items are not eligible for return:

• Products that have been used or damaged by the customer.
• Items not in their original condition or missing parts.
• Items purchased on clearance or sale.

Exchanges

If you wish to exchange an item for the same product, please contact our customer support team. Exchanges are subject to product availability.

Contact Us

For any questions regarding returns or refunds, contact our customer support at:

• Email: info@kitkraft.in
• Phone: +91 9324351698