Refund/Replacement Policy
Refunds
If you encounter any issues with your purchase, we will inspect the item upon receiving a complaint and notify you about the refund status.
- Approval: Refunds will only be initiated after approval based on the issue reported.
- Shipping Cost: Please note that the shipping cost will not be refunded.
- Processing Time: Refunds typically take 5-7 working days to process and credit to your bank account, depending on your card issuer's policies.
Guarantee/Warranty
All items are delivered with a standard warranty (unless otherwise specified on the product page) to protect against manufacturing defects.
- Notify us within the warranty period from the shipment date for any defective product.
- You agree to pay for return shipping on exchanges and returns. Upon verification of a defect, this cost will be reimbursed.
- Damaged products will either be repaired or replaced free of charge, with shipping prepaid by us.
- If the product is not in stock for replacement, a 100% refund will be issued.
- Note: No warranty will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
100% Refund/Replacement Policy
We guarantee accurate product descriptions and high-quality items as listed on our website.
- To protect against shipping damage, mismatched items, or missing parts, customers have 2 days from the delivery date to report any issues.
- To report a complaint, raise a ticket on our website via the Support Page.
- Our technical team will verify the complaint and issue an RMA (Return Merchandise Authorization) number for the return.
- After receiving and verifying the product, we will send replacement items with prepaid shipping or issue a 100% refund if a replacement is unavailable.
Note:
Due to the nature of our products and strict quality policies, cancellations or refunds without valid reasons will not be entertained. KitKraft reserves the right to make the final decision on all refund requests.
Canceling an Order
- You can request an order cancellation or address update by emailing us at info@kitkraft.in.
- Customer Service will respond within one business day.
- Only orders with a status of "Pending" or "Payment Verification" can be altered or canceled.
- Once your order moves to a different status, cancellation is not possible.
- Cancellation Charges: Some cancellations may attract a 5% bank charge depending on the payment method. This fee covers non-refundable payment gateway commissions.
Return Guidelines
If the faulty item cannot be repaired remotely (e.g., via TeamViewer), we will issue an RMA Number, which must be clearly mentioned on the shipping box.
- Do not write anything on the merchandise or product packaging.
- All defective unused merchandise will be replaced within 2 days of receipt.
- Returns must include a copy of the original packing list that came with your shipment.
Limits of Responsibility
- KitKraft is not responsible for improper installation of our products.
- Ensure proper electrical polarity when hooking up electrical components.
Contact Us
For any questions regarding refunds, warranties, or cancellations, contact our customer support at:
- Email: info@kitkraft.in
- Phone: +91 9324351698
We appreciate your understanding and look forward to serving you better!